Terms and Conditions

Bookings and Conditions

To confirm your reservation, a deposit of $200 per person is required. Reservations will be held for 7 days only without deposit. All airfares are subject to strict ticketing deadlines, to be advised at the time of booking. Balance of payment for your holiday is to be paid 42 days prior to departure. The operator reserves the right to accept waitlist clients in place of applicants failing to finalise within the prescribed time.

Prices and Concessions
Prices are quoted in Australian Currency, include GST and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Group concessions for ten or more adults are available. Rail prices are subject to change from time to time. All prices are valid subject to Government, hotel and fuel surcharges.

Children 15 years of age and under are entitled to the child price on 1/2 day and 1 day sightseeing tours as well as on short break/independent tours that include overnight accommodation (tent/hotel) when sharing with at least one adult (unless stipulated otherwise). Escorted touring: Children 6-15 years, are entitled to the child price off the adult coach content price plus relevant air, rail or sea price (unless stipulated otherwise).

Concession Card Holders: Prices apply to all Australian and New Zealand pensioners (refer to each price box for discount amount) however discounted rail or boat prices are only available where Australian Centrelink Pensioner Card is produced. 'Seniors Card' holders are also eligible for the concession discounts on any price for a tour operated solely by AAT Kings.

Solo Travellers
If you are travelling alone on an Escorted Tour and do not wish to pay the single supplement, AAT Kings will ensure that you share a room with a person of the same gender. If we fail to match you, we'll provide the single room at no extra cost. Please request at time of booking. Does not apply to Small Group Adventures.

Triple Rooms
In triple share rooms, the third bed may be a 'foldaway', 'sofa bed' or 'rollaway'.

Cancellations and Amendments

Cancellation fees will be levied relative to the amount of notice given:

Days Notice 42 or more 7-41 days 1-6 days Day of Departure
% of Price Loss of Deposit 20% Plus your Deposit 50% Plus your Deposit 100%

Modification to a confirmed booking may incur a $55 per person amendment fee. Airfares: Tickets are issued on your airfares on receipt of full payment. Once ticketed, these airfares are non-refundable as per airline conditions. Any amendments to these flights may incur a fee. These airfares are not available outside Australia and New Zealand.

Illness or Absenteeism
In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT Kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.

Internet Airfares
Please note that AAT Kings does not incur any liability for airfares purchased by travel agents or clients online via the internet. In the unlikely event that a tour is cancelled, AAT Kings cannot be held responsible for airfare conditions when the airfare is purchased via the internet with companies other than AAT Kings. All such risk, loss and expense must be borne by the travel agent or client.

Tour Participation
Children 5 years of age and under are ineligible. Children under 18 years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours providing they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. AAT Kings reserves the right to refuse to carry anyone if it is felt the individual cannot cope with the requirements of coach tour travel and who may require services and facilities that AAT Kings cannot guarantee will be available. You agree to not hold AAT Kings responsible for any decision made by AAT Kings or any service provider to refuse to carry you, provide any facilities or accommodation to you or to provide any service to you.

Travel Insurance
Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (e.g. cancellation or curtailment expenses, loss of luggage etc). Your licensed travel agent will be pleased to assist with your requirements.

Holiday Inclusions
Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver, meals as specified, accommodation on a share twin room basis (unless otherwise specified), travel wallet and map. Subject to a minimum number of clients, AAT Kings reserves the right to operate this touring on a smaller vehicle with a Driver/Guide. In addition to the complimentary airport transfers, travel wallet and map, only one AAT Kings Discount is available per booking on only on tours operated by AAT Kings.

Luggage Allowance
One medium size suitcase per person, the sum of its length/width and depth not to exceed 140cm (56") plus an overnight bag (airline bag size) which may be carried on-board the coach. Maximum weight of all luggage not to exceed 20kg (44lbs). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour. Please note we suggest you have wheels on your suitcase, as there are certain places where assistance is not available (e.g. railway station and cruise terminal). All luggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Luggage insurance is recommended.

Smoking and Seat Rotation
Government regulations prohibit smoking inside tourist coaches. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, clients change seats daily during the course of the tour.

Clothing and What to Bring
We recommend casual, lightweight, drip-dry clothing, with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, several changes of underwear and socks, rubber-soled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget your hat, camera, film, sunglasses, insect repellent, sunscreen, toilet requisites and a flask for drinking water. Regular laundry facilities are available en route.

Airline Indemnity
Any airlines' involvement in these tours is as air carrier only. This organisation shall carry no responsibility for statements in this brochure relating to ground content of the tours and the operator indemnifies them against any claim action, loss or damage arising therefrom.

IMPORTANT: Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Farmstay Options etc.

These excursions are not operated by AAT Kings Tours, nor by persons or companies associated with AAT Kings Tours. These activities involve inherent risk of injury, death, accident, delay and loss, and client assumes all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.

General Conditions
This brochure represents the entire agreement between the client and AAT Kings Tours Pty. Ltd., who is the tour operator. AAT Kings will be responsible to the client for supplying the services and accommodation as described in this brochure, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of AAT Kings. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this situation. AAT Kings and its agents (collectively 'AAT') act only as agent for the client and upon the express condition that AAT Kings shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for this trip). Without limiting the foregoing, AAT Kings does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client. Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent). The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service. In the case of breakdown or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified, to ensure the operation of a tour. These coaches will be modern touring vehicles and may not have some of the features described. Please note that if you arrange for payment through an unaccredited agent, the unaccredited agent is not our agent for the purpose of receipt of monies. Receipt of deposits and subsequent
payments by the travel agent does not constitute receipt of those monies by us, and the travel agent has no authority, expressed or implied, to receive monies on our behalf. There is no liability on our part, in respect of any monies paid to your travel agent. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.

DEPARTURE GUARANTEE
Occasionally airlines and tour operators are forced to reschedule departure dates. At AAT Kings we appreciate the inconvenience this may cause you. Therefore, we guarantee no tour will be rescheduled within 42 days of the published departure date.

How to book

1. At the time of booking, you must pay to your travel agent a non-refundable deposit of $200 per person per holiday which must be received by AAT Kings within 7 days. This payment is in addition to any deposit required by your travel agent.

2. Once your deposit has been received, AAT Kings will send your travel agent confirmation of the details of the booking.

3. You must pay the balance of your holiday fare to AAT Kings through your travel agent not less than 42 days before the departure date, or within 72 hours of booking if less than 42 days but more than 8 days prior to departure, or at the time of booking if less than 7 days before departure.

4. We will then send to your travel agent your travel vouchers and detailed information about your holiday.

Important

By paying the $200 deposit per person per holiday to your travel agent, you acknowledge that you have read, understood and accepted the Booking Conditions as set out on the inside back cover, which make up the contract between you and AAT Kings.

Before you book

The information presented in this brochure was correct at the time of publication. However, changes beyond our control may have occurred since then with respect to prices, itineraries, duration of holidays, standard of services and tour content. Surcharges may apply. Please check with your travel agent to ascertain if there are any alterations to the holiday you select before you book.

Consumer Financial Protection

AAT Kings is a current member of The Travel Compensation Fund (TCF). TCF is a regulatory body established by government to protect consumer funds in the event of a member travel companies financial failure. AAT Kings' customers can have complete confidence that AAT Kings meets the strict financial criteria that must be adhered to in order to participate in the TCF and that their funds are protected.

Head Office

AAT Kings Tours Pty. Ltd. (A.B.N. 97 079 722 464)
Level 4, 476 St Kilda Road Melbourne, VIC 3004
T (03) 9915 1500 F (03) 9820 4088
Victorian Licence No: 32179

AAT Kings is a division of the family-owned The Leading Travel Companies, and is renowned and trusted for its outstanding quality, service, value, reliability and financial stability.

Photography
A selection of photography in this brochure have been supplied by Brian Dullaghan, Fraser Gunn, Rotorua NZ, Punakaiki Resort, Real Journeys, Destination Northland, Patrick Reynolds, Tourism NZ, Chris McLennen, Allan Scott Wines, Destination Queenstown, Te Papa Museum, Peter Morath, Tourism Christchurch, Tony Bridge, Adventure Films, David Wall, Miles Holden, James Heremaia, Rainbow Springs, Craig Robertson, No release to third party.

Brochure Validity

01 October 2009 - 30 September 2010.